AODA & Privacy Policy

Policy Statement

Accessibility for Individuals with Disabilities

Our Commitment

Scalar is committed to excellence in serving all employees and customers, including people with disabilities. Scalar strives at all times to ensure that policies and procedures established with respect to provisions of its goods and services to persons with disabilities are consistent with the principles of dignity, independence, integration and equal opportunity as provided in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Scalar will make every reasonable effort to accommodate people with disabilities, provided such accommodation does not cause Scalar undue hardship.

Assistive Devices

A person with a disability is permitted, where possible, to use their own assistive devices when on Scalar’s premises for the purpose of obtaining, using or benefiting from Scalar’s goods and services or during any customer service meetings on site.

Information and Communication

Scalar will communicate with people with disabilities in ways that take into account their disability. Scalar will strive wherever possible, to provide information to customers with disabilities in ways that meet their needs.

Use Service Animals and Support Persons

Scalar is welcoming people with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public and other third parties. Scalar welcomes people with disabilities who are accompanied by a support person and any person with a disability who is accompanied by a support person will be allowed to enter Scalar premises with their support person.

Notice of Temporary Distraction

Whenever reasonably possible, Scalar will notify affected customers promptly in the event of a planned or unexpected disruption of services or facilities used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available. The notice will be posted at all public entrances of the location, on outgoing telephone messages, on our website, or by other reasonable methods according to the circumstances.


Scalar will provide training as required by the AODA Act to all persons to whom this policy applies.

The content of the training will include:

  • An overview of the Accessibility for Ontarians with Disability Act, 2005 (AODA) and requirements of Accessibility Standards for Customer Service;
  • Scalar policies, practices and procedures relating to the customer service standard;
  • How to interact and communicate with persons with various types of disabilities;
  • How to interact with persons with disabilities who use an assistive device or require the assistance of a service animal or a support person;
  • What to do if a person is having difficulty in accessing Scalar goods and services.

Documentation of training of employees will be maintained by Human Resources as required by the Act.

Feedback Process

Scalar welcomes feedback regarding this Policy. Customers who wish to provide feedback regarding the way Scalar provides goods and services to people with disabilities can do it in writing, by email or by phone.

Scalar Decisions
Attention: Human Resources
1 Toronto Street, 3rd Floor, Toronto, ON, M5C 2V6
Phone: 416-202-0019

Scalar is committed to provide a prompt response.

Notice of Availability

Scalar will ensure that this policy and any other document related to this plan are available on the Scalar website. Scalar will also made them available to any person to whom it provides goods or services by any other method or format as is reasonable in the circumstances.


Any policy, practice or procedure of Scalar that does not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed in order to ensure compliance with the AODA.

Scalar Privacy Statement


Our Commitment to Privacy

Scalar is firmly committed to preserving your privacy. To better protect your privacy we provide this privacy statement (“Statement”) explaining our online information practices and the choices you can make about the way your information is collected and used. To make this Statement easy to find, we make it available on our homepage, on the corporate information portion of our website and at every point where personally identifiable information may be requested. We reserve the right to amend this Statement from time to time and will update the Website with the most recent version of this Statement. It is your responsibility to review this Statement to ensure that you are familiar with the most current provisions. If any changes are material, we may provide additional notice and/or opportunity to “opt-in” as appropriate.

Scope of this Statement

This Statement applies to the website, including all sub-pages and any amendments to the site (the “Website”). This Statement also applies to all software and services we offer through our Website, including free trials of our software, review our products and receive materials (collectively referred to as the “Services”).

This Statement does not apply to any website, product or service of any third-party company even if the website links to or from our Website. We do not operate or control those websites, products or services and are not responsible for the privacy policies or the content of these other websites. You should check the policy statement of these other websites to determine whether you wish to share your personal information with them.

By using our Website, you are accepting our practices as described in this Statement. Your continued use of the Website will signify acceptance of this Statement.

The Information We Collect

This Statement applies to all information collected or submitted on the Website. Based on the activity you perform on Website, we collect different types of information. Personal Information refers to any information that can be used to identify a specific person, or any anonymous information (e.g. IP address) that is linked to a specific person. Personal Information does not include information that has been aggregated or made anonymous such that it can no longer be reasonably associated with a specific person. On some pages, you can register receive Services. The types of Personal Information collected at these pages are:

  • Name
  • Company
  • Title
  • Address
  • Email address
  • Phone number

By providing us with your information, you consent to us using it for the purposes set out in this Statement.

Our site uses cookies to keep track of your visits and requests and to save your registration information including name, address, phone number and email address so you don’t have to re-enter it each time you visit our site. The following information is stored in cookies and our webserver logs about any visits to our Website:

  • Your IP address
  • The type of Internet browser and the operating system of the computer you use to access the site
  • The date and time you visit the site
  • The pages you visit on the site
  • If you linked to our site from another website, and the address of that website
  • If you linked to the site from a search engine, the address of that search engine and the search term you used.

We use this information to help identify you and your session, to gather broad demographic information, to help diagnose problems with our server, to measure web traffic and usage activity on our Website and to administer our Website.

The Way We Use Information

We use the information you provide about yourself when placing a request for a Service to provide you with the Service. We use email addresses to answer the email we receive and to process your request. We use phone numbers to contact you to follow up on your request. We may also use the information you provide to further contact you to discuss your interest in our company, the Services that we provide, and send you information regarding our company and partners such as promotions and events. We do not share any of this information with outside parties except to the extent necessary to provide the Service (for instance, a request for information pertaining to an Scalar partner).

You can register with our Website if you would like to receive our newsletter as well as updates on our new products and services. Each newsletter contains an unsubscribe link should you wish to no longer receive the newsletter. You will not be added to any Scalar email list, or any other mailing list, without your consent (identified as a radio option button on the form, which by default is set to OFF).

We use non-identifying and aggregate information to better design our website and advertising campaigns. For example, we may calculate that X number of individuals visited a certain area on our website, or that Y number of people resulted in requesting information, and Z number did not, but we do not share any information with advertising or marketing firms that could disclose anything that could be used to identify those individuals.

Sharing and Disclosure of Information

Scalar does not sell or rent your Personal Information to marketers or third parties.

We may share your Personal Information with trusted third parties who are integral to the operation of our Website and Services including Scalar partners, payment processors, verification services, as well as any third parties that you have directly authorized to receive your Personal Information.

We may store your Personal Information in locations outside the direct control of Scalar, for instance, on servers or databases co-located with hosting providers.

We may disclose your Personal Information to law enforcement, government officials, or other third parties if we are compelled to do so by subpoena, court order or other legal process, we must do so to comply with laws, statutes, rules or regulations, or we believe in good faith that the disclosure is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of our terms and conditions.

In addition, in the event of a merger, acquisition, reorganization, bankruptcy, or other similar events, certain information in our possession may be transferred to our successor or assign.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Choice and Opt-Out

You can elect not to provide Personal Information, but this may limit your ability to use our Services. You can also opt-out of email communications by clicking on the unsubscribe link included in such communications.

You may wish to opt out of having cookies set in your browser by deleting all cookies and disallowing further acceptance of cookies. Note that disabling cookies on your browser prevents us from tracking your activities in relation to the Website and Services. This may also disable many of the features available through our Websites and Services.

Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment to Children’s Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 18, and no part of our website is structured to attract anyone under 18. If we learn that we have inadvertently collected personal Information for a child under 18, we will delete that information as quickly as possible.

Online Forums

The Website may make chat rooms, forums, message boards, and/or news groups available to its users. These are public venues and any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose information on these venues.

We do not want to receive confidential or proprietary information from you through these online forums or other areas of our Website. Please note that any information or material sent to us will be deemed NOT to be confidential. By sending us any information or material, you grant us an unrestricted, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute those materials or information, and you also agree that we are free to use any ideas, concepts, know-how or techniques that you send us for any purpose. However, we will not release your name or company’s name or otherwise publicize the fact that you submitted materials or other information to us unless: (a) we obtain your permission to do so, (b) we first notify you with the materials or other information you submit to a particular part of this Website will be published or otherwise used with your identifying information on it; or (c) we are required to do so by law.

Third Party Vendor Advertising

Third party vendors, including Google, show Scalar ads on sites on the internet. Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to Scalar’s website. Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page.

EU Data Protection Directive Considerations

European Union (EU) law allows personal data to flow outside the EU only if there is an adequate level of protection in the country of destination or if a number of specific exceptions apply. On December 20, 2001, the European Commission recognized that the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA) provides adequate protection for certain personal data transferred from the EU to Canada. This will allow EU operators to send certain personal data to recipients in Canada subject to the Canadian Act, without additional safeguards being needed to meet the requirements of the EU Data Protection Directive. For more information, visit…

Principles of Privacy

Accountability: Scalar maintains documented roles and responsibilities for handling Personal Identifiable Information (PII) under its custody. The Chief Privacy Officer (CPO) will be designated who is a senior level management staff that is responsible for ensuring staff members, partners, and third parties comply with established information privacy policies.

Identifying Purposes: PII that are handled within Scalar have been identified and accurately mapped to their legitimately defined purposes.

Consent: If PII is collected, Scalar will note a plain language notice of privacy practices (NOPP) in advance of participation within the Scalar systems. All consent to the use of personal data shall be managed. Any requests to subsequently modify and/or withdraw consent shall be handled by the CPO (

  • Further questions, issues or concerns involving consent shall be handled by Scalar’s CPO (

Limiting Collection: Scalar limits the collection of personal information to the minimal amount necessary to fulfil identified purposes. The collection of PII shall be limited to only those that fall within the below defined purposes:

  • The provision of service to its clients.
  • The sustainment of human resource operations related to staff.
  • To comply with legal requirements.

Limiting Use, Disclosure, and Retention: Scalar does not use, disclose, or otherwise retain PII for purposes other than those stated during collection and for a duration that is no longer than necessary for the purpose. Should a use, disclosure, or retention of personal information be required for reasons not related to the original collection purpose, Scalar shall inform the client and explicit documented consent shall be received before proceeding.

Accuracy: Scalar makes every effort to ensure that PII retained is sufficiently accurate, complete, and up-to-date to ensure the correct provisioning of service and/or business operations.  Scalar relies on information collected from its partners (also known as business associates) and/or third parties as a source of truth when verifying the accuracy of information.

  • In instances where the accuracy of personal information displayed and/or retained is in dispute, the client may contact Scalar directly to the CPO ( to request an amendment.

Safeguards:  Scalar has established a CPO role which is accountable for the confidentiality, integrity, and availability of PII as well as the accompanying information privacy and security policies, standards, procedures, and technical controls designed to mitigate risks related to unauthorized collection, use, disclosure, retention, or destruction of PII.

Openness: Scalar provides a summary of privacy practices within a notice posted on its public website (Privacy Statement) and, in addition, shall address any inquiries regarding specific policies or procedures via email contact with the CPO (

Individual Access: Scalar shall address all requests for access to an individual’s own personal information or information that there is a legal entitlement of the requestor to obtain (such as the requestor being the data subject, substitute decision maker, legal guardian, etc.), that is made via email contact with the CPO (

Challenging Compliance: Scalar shall maintain procedures for responding to inquiries, concerns, and/or complaints with regards to its handling of personal information. The CPO ( shall respond to such communications within a reasonable amount of time and include details on the nature of the complaint. If the complaint resulted in an officially declared incident, steps will be taken to remediate the incident as per Scalar’s information security incident management policy. As required by law, Scalar will inform the complainant on whether their local data protection authority or privacy commissioner(s) has been or can be informed.

How to Contact Us

Should you have other questions or concerns about these privacy policies, please call us at 1 (866) 354-5588 or send us an email at