Breach Response Retainer Service

As attacks have become more sophisticated and targeted, breaches are becoming inevitable, and organizations must properly prepare. Our Breach Response Retainer Service provides companies with a defined plan to respond to critical security incidents, including how to navigate legal, regulatory, and stakeholder communications.

Our incident responders are located in Canada, and available within minutes to help clients during the most critical moments following a breach. The initial investigation will identify the nature of the breach and implement containment actions to minimize the impact. We’ll manage all the technical services required through the recovery from a breached state. Our team is supported by specialists from the global leader in breach response, RSA.

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Dive Deeper Into Breach Response Retainer Service

Why leverage this service?

Why leverage this service?

  • Guaranteed access to trained incident response professionals for when a cyber breach is detected
  • Ability to recover from a breach quickly resulting in less downtime, loss of productivity, and impact to brand
  • Supports chain of custody for forensics and legal courses of action
  • Bank of hours may be reused for other professional and consulting engagements should you not use the retainer service.
Features & Benefits

Features & Benefits


  • Establishment of a defined process for engaging the breach response team
  • Creation of notification and escalation procedures
  • Access to leading-edge technology for breach detection, investigation, and containment
  • Crisis communication planning including coordination with key stakeholders and regulatory bodies as well as internal role assignment
  • Predictable, annual flat fee for over 75 hours of services
  • 24x7x365 Breach Response Hotline for access to breach response personnel
  • Initial triage within 3 hours in order to determine the nature and severity of the incident as well as determine next steps to mitigating the damage
  • Access to software tools and resources to be implemented for investigation and resolution
  • On-site remediation teams within 72 hours


  • Access to trusted professionals at Scalar and RSA who have your best interests in mind. We’ll not only reduce the risk and severity of breaches, but also mitigate the impact through planning for post-breach response
  • Pre-negotiated contract allows us to focus on resolving the breach in the shortest possible window
  • Unused hours may be utilized for security preparedness or related professional services within 60 days of the subsequent year (Upon renewal of breach response retainer contract)
  • This service will help you meet the requirements of the Digital Privacy Act which requires a breach communication plan detailing the severity, containment actions, and a defined process to notify regulatory bodies
Backed by our Advanced Security Operations Centre

Backed by our Advanced Security Operations Centre

All of our managed security services are supported by a highly skilled and experienced team operating from our state-of-the-art Advanced Security Operations Centre, a 3,000 square foot, secured facility. The facility operates on a 24x7x365 basis, with the team organized in a role based, specialist format, with malware experts, incident handlers, and security threat analysts all playing a unique role. This method of organization allows us to investigate alerts and manage incidents in the most efficient and insightful way. Our facility also offers a separate, restricted-access forensics lab, along with a client-facing incident war room. The war room is used for large-scale client security incident handling.

Why Scalar?

Why Scalar?

  • We are the #1 ICT Security Company in Canada on the Branham300 list for 2014-2018
  • We have hundreds of years of IT security operations experience on our team
  • Our dedicated security operations facility is the most advanced in Canada, running a 24x7x365 operation
  • We were named a “Major Player” in the IDC MarketScape for Managed Security Service Providers

Numbers Are Our Lifeblood

We believe that data drives smart decision-making

  • 75+
    Hours of services included per year
  • 365
    Days a year our Breach Response Hotline operates 24x7
  • 0
    Surprises with an annual flat fee

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