IT Operations and Service Management

Ongoing cyberattacks against organizations of all sizes are a clear reminder of the importance to develop, nurture, and sustain a proactive, integrated plan for cyber resiliency.

Our goal is to ensure you have a strategy and plan in place so that when your organization faces a successful breach, you’re able to recover with as much ease as possible.

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Dive Deeper Into IT Operations and Service Management

Business Continuity and Disaster Recovery Planning

Business Continuity and Disaster Recovery Planning

We can help organizations, in any industry develop and deliver a fit-for-purpose business continuity and disaster strategy which will ensure the continuance and availability of your day to day operations from all types of present-day threats within: public cloud, private cloud and on-premises, and traditional data center environments.

Scalar leverages a proven methodology, while leveraging authoritative standards and best practices to ensure a best spoke and highly effective plan is developed for your organization.


Recognize and analyze the business impact of prolonged disruption to your business and your response readiness.

Strategy and Design

Design a highly effective and cost-effective strategy and program for continuous resiliency, or the rapid recovery of your critical business services.

Implement and Test

Validate and enable your resiliency program by leveraging scenario-based exercises and alternate environment recovery testing – if necessary.

Sustain and Improve

Sustain and continuously improve upon your Business Continuity and Disaster Recovery program.

IT Resiliency and Response Planning

IT Resiliency and Response Planning

Unlike Security Incidents, IT Incidents are not malicious and are the reduction or disruption of a service. IT incidents can be caused by human error, unmanaged changes, or failures in technology. Our team will assess your environment to ensure no single points of failure exist in critical systems, and sufficient processes are in place to manage changes in your organization. We will also create a plan to ensure in the event an IT incident does occur, there will be minimal disruption of and speedy recovery of services.

IT Service Management (ITSM) Analysis and Remediation

IT Service Management (ITSM) Analysis and Remediation

Ensuring Information Technology (IT) services are aligned with business needs is essential to creating a cohesive business strategy throughout your organization. Our experts will leverage the Information Technology Infrastructure Library (ITILv3) best practices for defining, developing managing, and optimizing your core operational processes; such as: Service Desk, Change, Incident, Event, Problem, Asset and performance management processes.

Moreover, we will assist its clients with selecting a fit-for-purpose ITSM tool to enable future automated opportunities by re-engineering and transforming Business & Operational processes and workflows.

IT Strategy and Transformation

IT Strategy and Transformation

Software and systems are not a “one size fits all”. Is your technology optimized to support your unique business goals and strategies? Scalar’s business analysts and technology experts can help you discover how to implement and customize your technology to ensure streamlined business process and that you are employing appropriate and cost-effective systems and programs to support your unique business structure. We will conduct a Business Impact Analysis (BIA) to understand your critical systems and assets, identify compliance requirements, and then create and IT strategy and roadmap.


Numbers Are Our Lifeblood

We believe that data drives smart decision-making

  • 90
    Hours of downtime spent in breach recovery
  • 16
    Work days expended to recover
  • 47%
    Of compromised files contained sensitive data, on average